Financial Services/
Back Office/ Teleservicing

Sponsors:

  • Bank of Ireland
  • FT
  • Lloyds Bank
  • WestLB

    • INJ Ball
    Charities
    Technology
    		 

    The Republic of Ireland is a full member of the European Union, and is one of two states qualifying as of late 1996 under all the criteria specified in the Maastricht Treaty for inclusion in the European single currency project.

    Dublin's International Financial Services Centre (IFSC) has developed into a significant world financial centre. A wide range of internationally traded financial services companies are licensed to trade there in activities ranging from baking and mutual fund management to corporate treasury and captive insurance.

    Activities:
    Banking & Asset Finance - lending, deposits, corporate finance
    Insurance/Reinsurance
    Captive Insurance Management
    Collective Fund management (including custodial)
    Corporate treasury management
    Money markets/securities dealing

    Altogether, over 400 of the world's leading financial institutions have set up new operations in the IFSC. They include finance houses such as Citibank, Merril Lynch, Mitsubishi Trust & Bank, Daiwa, Deutsche and AIG. IFSC operations benefit from a 10% corporation tax rate which is supported by an excellent tax treaty network and an efficient regulatory environment. A number of foreign corporates have also begun to avail of the "Shared Services" programme, which enables them to set up back office processing operations.

    In addition, with Government's strong business commitment, Ireland becomes the top location in Europe for companies which want to provide telemarketing, customer support and technical services through call centres. Customers continued to be serviced in their own language, but now from a centralized Pan-European Call Centre.

    • 40% of all European call centres is located in Ireland
    • Skilled multilingual staff
    • The labour cost of 30% to 50% cheaper than other EU countries
    • US$5 billion investment in state-of-the-art telecom - World class fibre-optic service

    The list of call centres includes telemarketing by Dell and Gateway 2000, customer services by UPS, reservations by American Airlines, Best Western ITT Sheraton, Third-party bureau services by KAO and ICT and technical support services by DEC, Oracle and IBM. These companies serve their clients over toll-free networks throughout Europe and beyond.