Disaster for an advertiser all too
often means crisis for an agency, even if the problems have nothing
to do with advertising. Such an unfortunate turn of events has ended
the 40 year relationship between Asatsu-DK, Japan’s third largest
agency, and its largest client, Mitsubishi Motors, who spend at
least US$80 million in billings and provided about 20% of operating
profits. At the same time, Hakuhodo also lost about US$20 million in
Mitsubishi billings.
The winners, Dentsu and Yomiko take
over on October 1st. Dentsu will be lead agency for both creative
and media, Yomiko handling mainly below-the-line and sales
promotion. Advertising in overseas markets and for trucks are both
excluded from the switch, but are in review, sources say. Mitsubishi
Motors is also Asatsu’s largest international client.
The switch is the largest account move
in Japan since Nissan sacked Dentsu in 1992.
Mitsubishi is scrambling to win back
customers following its admission last summer that it hid complaints
about its cars from government regulators over a ten year period to
avoid recalls. The cover-up scandal badly eroded consumer confidence
in the brand in Japan where its car sales have declined steeply
since the scandal broke.
The ailing automaker is eliminating
9,500 jobs and closing one of four assembly plants in Japan. All
suppliers have been told to lower prices by 15% over three years.
A Mitsubishi Motors’ spokesperson
said the review began earlier this year as part of a ‘ Turnaround
Plan ‘ to ensure the company’s survival and was intended to
" increase the strength and enhance efficiency of advertising
in terms of the unified tone and manner, enhancement of quality, and
brand reinforcement. " Neither Mitsubishi nor Dentsu would
comment on reports that Dentsu had promised to cut media costs by at
least 15%, compared with Asatsu.
Asatsu executives said the loss would
not impact profitability this year, and they hoped it would enable
them to win more business from Toyota and Fuji Heavy Industries,
both current clients. Though around 100 people worked on the
Mitsubishi account, job losses are not expected to be necessary, not
even among the 80 people at Asatsu who are related to executives at
Mitsubishi Motors, said a spokesman.
The switch is especially good news for
Dentsu in the run-up to its expected IPO later this year, showing
that the giant still has room to grow domestically and handle even
more competing clients auto clients already include Toyota, Nissan
(a recent small assignment), Honda, Daihatsu, Subaru, Yamaha,
Mercedes, and Ford. Indeed, as Japan’s economy worsens, many
advertisers are not only cutting back but also consolidating into
the bigger agencies Dentsu is the main beneficiary. Last year,
Dentsu increased its market share by 1.2 percentage points to 24.2%;
Hakuhodo rose’s by 0.3 point to 12.1%; while Asatsu-DK’s share
remained unchanged at 5.6%, due partly to the problems at Mitsubishi
Motors.
For WPP, who own 20% of Asatsu-DK,
there should be no knock-on effects unless the agency decided to cut
its dividends. However, this is thought unlikely since the Asatsu-DK
has ample reserves in cash and marketable securities to cover.