Coping
with Crisis
by
David Kilburn
The new year in Korea begins with touches of
ceremony. Company presidents, for instance,
usually make Agincourt-style speeches about
future challenges. These stirring words gird
troops accustomed to 20 years of breakneck growth
and achievement.
This year, however, the charge is more
circumspect. The OECD's newest member is being
bailed out by the IMF, a rescue operation made
necessary by profligate corporate spending funded
by mountains of short-term debt. And since the
free-spending conglomerates generate 80 percent
of South Korea's GDP own most major agencies,
advertising is hard hit.
Consider the fate of Korad Ogilvy & Mather,
South Korea's highly profitable and
fourth-largest
agency. On Jan. 6, dejected agency president
Myung-Ha Kim explained that the company faced
serious problems caused by a financial crunch at
Haitai Corp., the agency's majority owner.
Cutbacks were inevitable. For Kim, the visionary
who spent over 18 years building the agency,
these were searing words.
More bad news came a week later, when Ik-Pyo
Kwon, a Korad senior director, suggested board
members take a 50 percent salary cut and staff a
30 percent cut. As many as half of the 288
staffers would be asked to take a "voluntary
unpaid leave of absence" for one year. It
may seem like an odd formula, but Korea's tough
labor laws make it difficult to restructure a
company without its employees' consent. Then on
Jan. 21, the staff learned that Korad was unable
to pay salaries on time. Ogilvy & Mather
quickly wired funds directly to its own people.
In truth, the crisis had been brewing for months.
Expatriate staff from Ogilvy & Mather, who
have a 30 percent stake in the agency, had
quietly canceled their Christmas holidays to put
the finishing touches on contingency plans in
case their partner failed. These plans included a
short-term transfer of media buying to JWT Korea
(a wholly-owned JWT subsidiary) and incorporating
a new, wholly owned Ogilvy subsidiary in Korea.
Buying a controlling interest in Korad was an
interesting but largely theoretical option. Lack
of financial transparency in South Korea makes it
difficult to value corporations fairly; in
addition, Korad's main client is Daewoo, which
presents a major conflict with Ogilvy's Ford.
Until Jan. 14, Daewoo was touted as a potential
saviour, but when the Korea Economic Daily posted
a Web story quoting Daewoo denying such intent,
that hope faded. Haitai receivables add to the
problems suitors face. When hopes for a last
ditch meeting between Kim and Daewoo's chairman
at the end of January fell through, the agency
quietly released over 80 people. And as the
Oriental Year of the Tiger began in February,
management was still trying to raise money for
January's salaries.
Much like Korad, many agencies are reducing head
counts. Korean ad expenditures are set to plunge
drastically this year. The big advertisers are
the same financially strapped companies who own
the large agencies. "We currently estimate
it will drop 30 percent, but some think it might
fall 50 percent," says Wan-Keun Yoo,
planning manager of KOBACO, the government agency
that controls airtime sales. "There could be
bankruptcies, both among media and agencies.
These are Western market forces; there's no
escape," says Yoo. To help preserve the
industry, KOBACO has relaxes strict rules for
up-front payment or bank guarantees to allow
Korad and other agencies to continue trading.
Now, shock, austerity, and economic chauvinism
are part of the Korean consumer's new mood, aptly
captured by a Welcomm Advertising spot for
Prospecs athletic shoes: "Are you wearing
dollars'"
Still, problems bring opportunities. David
Carlson, an American creative director from
Seoul's Leo Burnett Sonyon, launched his own
agency, David Carlson Creative Inc. in January
1997. Inaugural clients include LG Electronics,
the Korean Government and the U.S. Army.
"Times are tough," says Carlson.
"Our mantra is: do, not die."
Similarly, Miles Young, Ogilvy's Asia/Pacific
president has opened 'ad factories' in Thailand
and Malaysia. "These are studio-based, low
overhead agencies geared to recession-hit clients
with communication needs," he says. Called
Design Direct, the new shops use shift labor and
freelancers. In Bangkok, Design Direct has
attracted over 40 clients new to the Ogilvy
stable. It does nonstrategic work for such
clients as Bristol Myers Squibb and Kentucky
Fried Chicken and has collected assignments from
Jim Thompson Silk and the American International
Assurance Company. All have been attracted by
Design Direct's low cost, no-frills service.
Ogilvy has also published Communication: Tough
Times in Asia, a book about advertising and
marketing in a recession, complete with Thai,
Indonesian and Malaysian editions.
In Malaysia's recovering economy, advertisers are
responding rationally, says Azizul Kallahan,
chairman of Spencer Azizul in Kuala Lumpur.
"But total billings could nonetheless be 10
percent down this year." In Thailand,
creative has responded quickly to the changes
caused by the economic collapse last summer. A
devalued currency creates bargains for visitors.
Leo Burnett Thailand's "Amazing
Thailand" campaign hopes to woo tourists
from Europe and Asia. Within Thailand, a parallel
campaign has helped Thais focus on how they can
help their country. Puns and jokes abound. An
Ogilvy & Mather Bank of Asia campaign plays
with the words baht (the currency) and its
homophone bahd, meaning 'cut,' to introduce a new
savings account to heal devaluation wounds. Faced
with a 50 percent budget cut, Ogilvy also
persuaded TV stations to run 7.5 second ads
likening the crisis to drinking Singha beer. As a
result, most people think the worst is over and
are optimistic about the future, according to a
poll by J. Walter Thompson. Although total
spending fell 30 percent last year, forecasters
predict a modest 5 percent recovery this year,
measured in local currency.
Elsewhere, China, India and Taiwan continue to be
growth markets. Japan, where over half of Asia's
ad spending is found, is a depressed giant.
Despite economic problems, Indonesia's ad
industry remained largely unscathed until Jan. 8,
when the rupiah plunged. "The next day we
saw
cross-the-board cuts. First-quarter spending now
could be 40-60 percent down for the
industry," says Yusca Ismail, managing
director of Perwanal DMB&B in Jakarta.
His sentiments are echoed by Alan Fairnington,
Asia/Pacific president of J. Walter Thompson.
"Multinational advertisers are prioritizing
their brands and markets'a rational
response," he says. "It's not a
meltdown," agrees Harry Reid, FCB president
international. "There are growth
opportunities," adds Young. How individual
agencies fare will depend on their clients.
Though there's less preaching about the supremacy
of Asian values these days, a high degree of
social cohesion will help the troubled Asian
tigers regain their stride. In South Korea,
people lined up at banks after a government
appeal for their gold jewelry. Within a week, the
country was able to export $110 million gold
bullion. When, in a Ministry of Transport spot,
Korean Air and Asiana stewardesses asked people
to forgo travel abroad to conserve foreign
exchange, outbound tourism died. In a recent
issue of Foreign Affairs, Harvard economists
Steven Radelet and Jeffrey Sachs noted that the
Asian currency crises of 1997 don't signal the
end of Asian growth, instead, it's a pattern of
instability that often accompaniesrapid economic
growth. Ride the tiger.
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