Right Questions, Wrong
audience
by David Kilburn A short questionnaire
from Japan's Ministry of International Trade and Industry (MITI) sent to the Japan
Advertising Agencies Association and circulated among a small group of leading Japanese
agencies is caused consternation - indicated by a sharp sucking of breath - among many
industry executives. The questionnaire is part of Japan's preparations for the next round
of World Trade Organization (WTO) talks in 2000 which will focus on service industries and
is designed to help MITI make international comparisons between the advertising industries
in the USA, Europe, and Japan..
Japan often takes a battering in WTO talks since the USA in particular frequently
maintains that many Japanese markets are far from open to foreign competition. Even when
tariff and regulatory barriers are peeled away, there remain customs and practices that
can either raise the price of market entry or ensure that foreign competitors make very
slow progress on Japanese turf. And so it clearly behooves MITI's negotiators to bone up
on advertising as well as any other service industries that may be in the firing line.
Many the questions simply collect basic facts and figures about the Japanese advertising
industry and the broad plans of Japanese agencies
But a number of questions show the sensitivities. For example one question asks about the
market shares of Western agencies in Japan and adds, in parentheses 'The USA was demanding
to secure market share [targets] in the semiconductor and automobile negotiations.'
This and other questions about domestic business practices are especially worrying to many
executives who have seen the questionnaire. Questions are also asked about the market
dominance of Dentsu and Hakuhodo; Agency shares of prime-time TV [Dentsu has about 50%],
transparency; the lack of written agreements between Japanese agencies and their clients,
and between Japanese agencies and the media; the preferential discounts offered to some
advertisers; and the lack of financial transparency.
All these are topics that have long vexed managers of international agencies and many of
their clients in Japan yet, according to a spokesman in MITI's trade relations bureau,
answers to the questionnaire indicated that foreign agencies experience no undue problems
in Japan. However since foreign agencies were not given the opportunity to see or respond
to the questionnaire, there would appear to be a difference between the Japanese party
line and the views of many foreign agencies.
Had foreign agencies been asked their views, they might well have raised a number of
current issues. These include problems in ascertaining whether TV spots are ever aired as
scheduled outside the main metropolitan regions - in recent years spot checks have caught
a number of TV stations invoicing for spots they never transmit.
There is also the problem of conducting media research in Japan. The industry's main
provider of media research data, Video Research Co, is partly owned by Dentsu and Hakuhodo
and sets prices so high that little industry media research is ever affordable. Meanwhile
Dentsu and Hakuhodo invest heavily in their own sophisticated proprietary research
systems. As a the planning activities of result international agencies are often
handicapped by data deficiencies, unless of course they invest massively in proprietary
studies of their own.
But none of that matters too much since there is still ample time for the European and US
negotiators to research the questions for which the Japanese are already preparing some
deft answers. |
Published in Marketing Week in May
1999 |