If you (or your company) have already chosen Phoenix Transport as your mover, then we have some good news for your already!.You have chosen one of the most professional and established moving companies in Japan to move your family and home. You can now relax and let our bilingual staff take care of everything. If your mover has yet to be decided, then contact Phoenix Transport to ensure that your family's possessions are handled by the best in the business. Read on for some information and tips on moving from Japan.

Relocating From Japan

There are basically four steps to your move;

Step 1: THE SURVEY / INSPECTION:

A Phoenix Transport representative will visit your residence to perform a pre-move survey. This gives us the chance to estimate the weight and volume of your shipment. It also lets us determine the amount and type of packing materials we will need. By performing a detailed survey, we are better able to offer the most competitive and accurate rates for your shipment(s). Since different people have different needs, we listen carefully to any questions, comments and concerns that you have.

Points to Remember:

△ To ensure an accurate estimate, try to have a good idea of which items will go by air or sea, and which items will go into storage or will stay, before our surveyor arrives.

△ Keep in mind any special requirements such as crating, or second point pick-ups or deliveries, and advise us of any large items that you intend to purchase.

Step 2: PACKING

Our packers are fast and efficient and cut no corners when it comes to making sure that every item is packed thoroughly and completely. Our English / Japanese speaking crew chief will be on hand to make sure the pick-up goes smoothly.

Points to remember:

△ To avoid having things mistakenly packed, please separate items that are not to be packed (especially passport, plane tickets, keys, etc.) from the items that are to packed.

△ Valuable items such as jewelry, stamp or coin collections, or important documents should not be included in an air or surface shipment.

△ Before our packers leave, walk through your home once to make sure nothing was left behind.

Step 3: EXPORT PREPARATION

Once the shipment is picked-up, it is prepared for export. Phoenix will handle all the logistics of the relocation. Control is maintained though constant monitoring of your shipment by all agents and carriers involved. We contract only the most reliable and reputable agents to handle your shipment.

Points to remember:

△ We will pick up the necessary documents that were given to you at the time of the survey. Make sure to sign them and provide a clear copy of the first page of your passport.

△ For export customs from Japan we need to prove that you are actually leaving Japan. Therefore, we will need your departure information; departure date, airline and flight number, and destination. Any departure date from Japan within the previous 6 months can be used.  

Step 4: DELIVERY

When your shipment is ready to clear customs in your new country and be delivered to your new residence, our agent will contact you to arrange delivery. They can also arrange storage if required. Our agent is there to serve all your needs. They will clear and deliver, unpack and place all items, and remove all packing materials and debris to your satisfaction.

Points to remember:

△ Have a good idea of where you want things to go before the delivery crew arrives.

△ Please advise our agent of any items that may require special assembly. Generally there is an extra charge to assemble new flat pack furniture.

△ Will everything fit? Please alert our agent with any concerns you may have about fitting your items into your new residence. This information will ensure that they are fully prepared with the necessary equipment to complete your delivery.

△ Check everything carefully to make sure there are no missing items and that everything arrived in good condition. Indicate any exceptions on the inventory and sign. You will receive a copy of this for your records.

Things To Do Before You Leave

  The following is a general checklist to help you prepare for your move.

l         Please complete and sign all relevant documents; the customs forms (U.S.A., U.K, and Australia) and insurance inventories that were presented to you by your Phoenix surveyor. Let us know if you have any questions about these forms, and we will walk you through them.

l         Make arrangements to transfer bank accounts.

l         Discontinue the following services:

Ø    Telephone (please wait until the last day to do this)

Ø    Electricity

Ø    Gas

Ø    Water

Ø    Newspaper

Ø    Cable TV

Ø   Security Systems

l         Arrange for mail to be forwarded and advise everyone of your change of address.

l         Refrain from shipping your valuables or important documents. Take them with you. These include;

Ø    Money

Ø    Stamp and coin collections

Ø    Jewelry

Ø    Stocks and bonds

Ø    Birth certificates, medical and dental records, school records

Ø    Bank / Investment records, insurance records

l         Visit the vet to obtain necessary health certificates for your pet(s).

Ø    A health certificate is often required within 10 days of departure.

Ø    Both dogs and cats will often require rabies vaccinations not less than 30 days before departure.

△ The required documents for pet shipments depends very much on the country to which they will be going. Please speak with your Phoenix Coordinator well in advance of your relocation to confirm any requirements.

l         We recommend that you not ship the following items as doing so may cause problems at customs:

Ø    Firearms

Ø    Ammunition and explosives

Ø    Foodstuffs (unless canned or dried)

Ø    Hazardous Materials (inflammable or corrosive items)

Ø    Plants